At The Rare Goat, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our return policy below.
Returns
- Returns must be requested within 7 days of delivery.
- Items must be unused, unwashed, and in original packaging with tags intact.
- Products bought during clearance or special sale may not be eligible for return.
Non-Returnable Items
- Used or damaged items
- Items without original tags
- Customized products
Refunds
- Once the returned item is inspected and approved, the refund will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
To initiate a return, contact us with your order details.
SHIPPING POLICY
At The Rare Goat, we aim to deliver your order quickly and safely.
Order Processing
- Orders are processed within 1–3 business days.
Delivery Time
- Estimated delivery time: 3–7 business days, depending on your location.
Shipping Charges
- Shipping charges (if applicable) will be shown at checkout.
Delays
We are not responsible for delays caused by courier partners or unforeseen circumstances.
CANCELLATION POLICY
Order Cancellation
- Orders can be cancelled within 12 hours of placing the order.
- Once the order is shipped, cancellation is not possible.
Refund on Cancellation
- If cancelled within the allowed time, the refund will be processed within 5–7 business days to the original payment method.
For cancellation requests, contact us immediately with your order number.
